TWC88 Privacy Policy – Transparent & Secure Protection of Malaysian Users' Personal Data

twc88 operates under the framework of Malaysia's Personal Data Protection Act 2010 (PDPA). As a responsible online entertainment platform, we take every aspect of our users' privacy and data protection seriously.

This Privacy Policy explains in detail how twc88 manages the information you provide to us, whether during registration, while using our services, or when dealing with our support team. Our commitment is clear: your data belongs to you, and we only use it for purposes you have consented to.

We believe transparency is the foundation of trust. That is why we have written this policy in plain language that every Malaysian user can understand — not in confusing legal jargon — so you always know exactly what happens to your data at twc88.

twc88 collects personal information across several categories, depending on how you interact with our platform:

twc88 does not collect sensitive data such as your health information, religious beliefs, or political views. We only request information that is strictly necessary to operate your account and process your transactions securely.

twc88 uses collected information solely for the following legitimate and transparent purposes:

• Account Management: Creating and maintaining your account, verifying your identity at login, and keeping your account secure from unauthorised access.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u (FPX), CIMB Clicks (FPX), and withdrawing winnings to your account.
• Service Provision: Handling all games, Sports Betting on the Malaysia Super League, EPL, badminton, lottery, Live Casino, and all other services at twc88.
• Security & Fraud Prevention: Monitors account activity to detect suspicious behaviour, fraud attempts, money laundering, or platform abuse.
• Legal Compliance: Fulfil obligations under Malaysia's PDPA, anti-money laundering (AML) requirements, and other applicable regulatory obligations.
• Platform Improvement: Analyses usage data on an aggregate basis (not individually) to improve the platform's design, speed, and features twc88.
• Service Communications: Sending important notifications relating to your account, transactions, lottery draws, policy changes, or relevant security threats.
• Customer Support: Resolving complaints, responding to enquiries, and providing technical assistance to members twc88.

twc88 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. This is our absolute commitment.

However, in certain limited circumstances, twc88 may need to share some of your data with the following parties, and only to the extent strictly necessary:

• Payment Providers: Transaction information is shared with payment processors such as Touch 'n Go, GrabPay, Boost, ShopeePay, and the FPX network solely to enable deposits and withdrawals to be processed securely.
• Game Providers: Limited gameplay data is shared with game software providers such as Evolution Gaming, Playtech, or Microgaming solely to operate the games you participate in.
• Competent Authorities: twc88 will disclose information to Malaysian authorities (police, courts, or regulatory bodies) when required by law or a valid court order.
• Security Services: Fraud detection and cybersecurity service providers bound by strict confidentiality agreements to protect the platform twc88.

All third parties who receive your data are bound by data protection agreements requiring them to use that information only for purposes specified by twc88.

twc88 consistently invests in robust security infrastructure to ensure your data remains protected at all times. The key security measures we employ are:

• 256-bit SSL Encryption: All communications between your browser and our servers twc88 encrypted using HTTPS/TLS protocols — the same technology used by Malaysia's major banks.
• Two-Factor Authentication (2FA): An additional security feature that requires verification via an OTP sent to your phone number when logging in from a new device.
• Data-at-Rest Encryption: Sensitive data such as financial information and passwords are stored in encrypted format within our databases — unreadable even by internal staff.
• Continuous Monitoring: A 24/7 monitoring system that detects unauthorised access attempts, cyberattacks, and suspicious activity in real time.
• Regular Security Audits: Independent security assessments are conducted periodically by external experts to ensure the system twc88 meet the latest standards.
• Staff Training: All staff twc88 who have access to user data undergo data protection training and are bound by strict confidentiality agreements.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the twc88, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact twc88 via email at support@twc88.biz with the subject line "Privacy Rights Request". We will respond within 14 business days.

twc88 uses cookies and similar technologies such as tracking pixels and local storage to enhance your experience on our platform. The types of cookies used are as follows:

You can manage your cookie settings through your web browser settings. However, disabling essential cookies may affect the functionality of the platform twc88. To learn more about managing cookies, refer to your browser's documentation (Chrome, Firefox, Safari, Edge).

twc88 retains your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements. General retention periods are as follows:

• Active Account Data: Retained for as long as your account remains active at twc88.
• Financial Transaction Records: Retained for a minimum of 7 years after a transaction is made, in accordance with Malaysian legal requirements relating to financial records and anti-money laundering.
• KYC Records: Retained for 5 years after account closure or the last transaction, whichever is later.
• Security Logs: Retained for 90 days for threat detection and digital forensics purposes.
• Customer Support Records: Retained for 2 years after the case is closed.
• Inactive Account Data: Accounts inactive for more than 24 months will go through a notification process before data is gradually deleted.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked back to you.

twc88 does not provide services to individuals under the age of 18. Our platform does not knowingly collect or process personal data from minors.

Should we discover that an individual under the age of 18 has registered an account on twc88, the account will be closed immediately and all associated data will be deleted without delay. Parents or guardians who suspect their child may have an account on twc88 are advised to contact us immediately at support@twc88.biz.

twc88 reserves the right to update or amend this Privacy Policy from time to time in line with changes in law, technology, or platform operations. When amendments are made:

• The "Last Updated" date at the top of this document will be revised
• Significant amendments will be communicated to members via email and/or in-platform notifications at least 7 days before taking effect
• Continued use of the platform after amendments take effect constitutes acceptance of the updated policy

We encourage you to review this page periodically to stay informed about how twc88 protect your data.

For any enquiries, requests, or complaints regarding your data privacy at twc88 can be submitted to us through the following channels:

• Privacy Email: privacy@twc88.biz (dedicated to privacy and PDPA-related matters)
• General Support Email: support@twc88.biz
• Live Chat: Available 24/7 at the bottom-right corner of the platform twc88
• WhatsApp: Number available in the Support section of the platform

We are committed to responding to all privacy-related enquiries within 14 working days. For urgent complaints or potential data breaches, please mark your email with the subject line "URGENT: Privacy Complaint" and we will prioritise it.